QHR Product Ideas

this our new workflow, just due to this update

Labs received

Appointment not required,

• patient contacted as needed for prescription adjustments, 

• results reviewed

Appointment required

• Email sent to patient with available dates 

• Labs reviewed 

• Tasked created, recheck patient chart in 3 weeks 

• No appointment booked, another email sent with available days, tasked to recheck patient chart in 3 weeks 

• No appointment booked, patient emailed available dates to book appointment, task to recheck patient chart in 3 weeks 

• No appointment booked, patient called 

• Appointment booked see 3. Below 

• LM for patient, task to check chart in 1 week, if no appointment booked, results emailed to patient 

• Appointment booked, task created for appointment day to ensure patient attends appointment and labs reviewed with patient 

• Patient attends appointment, task completed 

• Patient does not attend appointment, 

• Another appointment booked go back to 2) a) i) 

• No appointment booked, go back to 1.

Addition to the above comment.  Now for each result I receive I need to make numerous tasks for myself in order to ensure the results are reviewed with pt, whereas before the results would be reviewed at the time of appt.

1. contact pt to book apt, if message left create task to ensure apt booked
2. if apt booked, create task to ensure pt attends apt

This update has created SIGNIFICANT more work for us.  Updates should make our life easier, not more difficult.