QHR Product Ideas

Many practices in Ontario are no longer able to download communications, such as error reports and remittance advice, from the Ministry of Health's "Go Secure" site if we're using Internet Explorer.  If using Explorer, the site simply does not respond when selecting files to download, due to recent changes that they have made.  It has taken a week to figure out what the problem is.  We have been working around this by launching the MOH's site using Google Chrome, with much inconvenience.  When the files download, they are automatically saving to the (C:) drive.  There is no ability to redirect to the (S:) drive, which is the drive linked to Accuro, as that can only happen via the pre-set Citrix Store Front options.  The "Assessments" folder in Accuro's "Claims" area is set up to pull files from the (S:), so after downloading, we must take a few extra steps, searching for them in the mess of files stored on the (C:) in order to import into Accuro.

When uploading our claims to the MOH, they must be imported from the (S:).  We are not able to do so using Google Chrome yet however, as the (S:) is not linked to it because it's only viewable in Windows Explorer, via the Citrix Store Front. We are having to log in and out of the MOH site using 2 different browsers for downloading and then uploading.  I anticipate more issues with this in the near future.

Please resolve this issue.  This is an URGENT request to create a short cut using Google Chrome!