QHR Product Ideas
The spirit of the QHR ideas portal is to collect ideas and feedback from our users for integrations, enhancements, and new features.
We want to hear from you, and encourage you to submit, comment, and vote!
Please note that this site is not regularly monitored, and that there may be a delay in response to your submissions.
QHR reserves the right to choose what is built into the application, and it is the intention of QHR to build the software to meet the needs of the marketplace.
User Resources:
Accuro Learning Academy, our eLearning platform (reach out to Client Services for your sign-up code)
For further support, please reach out to Accuro Client Services:
1-866-729-8889
Accuro Menu > Help > Send Feedback
Interested in connecting with us for user research, or participating in user testing? You can sign-up by filling out this web form, and we will reach out to you for feedback when we're evaluating new ideas.
The spirit of the QHR ideas portal is to collect ideas and feedback from our users for integrations, enhancements, and new features.
We want to hear from you, and encourage you to submit, comment, and vote!
Please note that this site is not regularly monitored, and that there may be a delay in response to your submissions.
QHR reserves the right to choose what is built into the application, and it is the intention of QHR to build the software to meet the needs of the marketplace.
User Resources:
Accuro Learning Academy, our eLearning platform (reach out to Client Services for your sign-up code)
For further support, please reach out to Accuro Client Services:
1-866-729-8889
Accuro Menu > Help > Send Feedback
Interested in connecting with us for user research, or participating in user testing? You can sign-up by filling out this web form, and we will reach out to you for feedback when we're evaluating new ideas.
Hi Alison,
It was a pleasure to speak with you last week, thank you for reaching out. I will try to explain further why we feel that Waitlist preferences should be individual user settings and not Global settings.
When our admin staff are working their way through incoming referrals, they are entering them in the Wait List as Consults. For every single person they add to the Wait List, they have to first ensure they are on the Consult Information tab (if this is not the default setting), select the Consult Priority, the Consult Type and change the Consult Status to Waiting. If these were setting they could set for themselves, it would save them a minimum of 6-7 clicks per entry. They could set their default to open on the Consult Information tab, their Priority to Unassigned (or whatever they use most), Appt type could be set to Consult – Phone (the majority of new consults now), and the status could be set to Waiting. Instead, these values have to be selected on every single entry being added to the Wait List. It may not sound like much, but when we are entering 100 patients a day to the Wait List, that is 600-700 clicks per day that they have to make unnecessarily. Not only is this a time waster, it can lead to more errors.
For our doctors, the same is also true. They would be able to set their default to the Surgical Information tab, have their Status set to Waiting, they could set their usual Location if they have one. Again, each entry would require about 6-7 fewer clicks. Multiply that by 6 doctors, 5-10 patients per day and we are again talking hundreds of clicks that could be saved. If they are reviewing new Consults that have been added to their Wait List, they could toggle their default to the Consult Information tab from the Surgical Tab.
It follows from here that fewer clicks mean fewer errors. When booking an appointment, we often see that if the default tab gets changed between Surgical and Consult, people will often put the new status on the wrong tab. This creates more confusion as it doesn’t match the booking to the Wait List entry. If we have a patient on the Consult Wait List and the status is changed to booked on the Surgical tab in error, instead of matching the entries and removing a patient from the Consult Wait List, the entry turns green but remains on the Consult Wait List.
Because the preferences are Global Settings, the best way to avoid errors is to leave all preferences blank – which completely defeats the purpose of being able to set preferences in the first place.
If you would like to share a screen any time, I can show you exactly what I mean by all this. Don’t hesitate to ask if you have any questions.
Thanks,
Tina
Hello!
We would like to get some more context for this submission.
If you're able to share how this has been a pain point for you, and how a feature to address it would make a difference for your clinic, that would be appreciated.
Your feedback helps us get to the root of problems, and ensures we focus on the right solutions.
Thank you!