The spirit of the QHR ideas portal is to collect ideas and feedback from our users for integrations, enhancements, and new features.
We want to hear from you, and encourage you to submit, comment, and vote!
Please note that this site is not regularly monitored, and that there may be a delay in response to your submissions.
QHR reserves the right to choose what is built into the application, and it is the intention of QHR to build the software to meet the needs of the marketplace.
User Resources:
Accuro Learning Academy, our eLearning platform (reach out to Client Services for your sign-up code)
For further support, please reach out to Accuro Client Services:
1-866-729-8889
Accuro Menu > Help > Send Feedback
Interested in connecting with us for user research, or participating in user testing? You can sign-up by filling out this web form, and we will reach out to you for feedback when we're evaluating new ideas.
Sometimes we make errors in claims submitted to the Ministry (i.e. submit the wrong service date, wrong procedure code, etc). Once the claim is submitted however, there is no way to "delete" or "adjust" the claim and resubmit it to fix the error. We have to let the Ministry process the claim first, and wait to see what happens on the Remittance. Sometimes if it bounces back with an error code, we can then make an adjustment and resubmit. But if paid out incorrectly, we annoyingly have to do up a Remittance Advice Inquiry. However, if we become aware of the the error prior to payday (i.e. when the claims are processed by the Ministry), it would be great if we could "adjust" or "delete" the claim and resubmit if needed. I used to be able to do this in both PSS and Nightingale, but once my claim is off to the Ministry in Accuro, there's no turning back.......... I don't like this.