Medeo Messaging currently stores data in VC. Messages do not appear in Encounter Notes screens / not available for Generate Letter, not included in Print VC / not searchable in Query Alerts and currently not visible to anyone but the writer. This fails all the basic purposes (medical,legal,clerical) of a medical record.
A work-around is to have an encounter note template for Communications. In the past we would record telephone calls there for example. Now I also use it to write the email to the patx. Then use "Send to Patient" to send the encounter note(email) as an attachment. This serves as a chart entry that is useful for all Accuro functions.
Patient replies remain problematic. I have not been able to copy/paste nor print to pdf etc to store their email in a useful way (unless i go to my default mail portal = defeats the whole integration of mail in the EMR).
Medeo Messaging should be an encounter note & replies become another encounter note. The record then lives in dated / time sequence, fully readable / searchable / exportable / printable. Technology then is working for the end-user not the other way around.
It is difficult to recommend Medeo Messaging to colleagues given the current "ghost like"nature of how it gets recorded.
I am curious about Video visits. Again, they will be just another encounter and technology should assist in the proper recording in the medical record of at minimum , the occurrence-date/time/nature , of the virtual visit.
I look forward to the product improving in the near future.