QHR Product Ideas

Currently Healthmail shows the email address that exists in Accuro patx demographics.  However, in Accuro, the patx file may be linked to a different email address and all Healthmail goes to that (hidden) link.  Only the office IT administrator can source the issue and correct the issue.  

In the Medeo Portal a provider can search for a patx and find multiple instances for one patx but again, NOT, see their email address ( until after you send) .

In effect when you send a Healthmail you may be misled as to what address the email is going to . This is detrimental to recommending this product.

In the Medeo Portal, patx can make multiple accounts for themselves without a warning or the ability to cancel / close accounts.  They do have the option of changing emails associated with an account.

Improvements needed: Healthmail should show the linked email address and allow corrections / changes with Accuro.

Healthmail should show the email address in the portal when doing a patx search

Medeo should be able to warn users of multiple accounts and allow consolidation or elimination of unwanted accounts.

 Thanks