Integrate email into Accuro

Office providers and MOA should be able to email in and out of Accuro with as much ease as faxing or printing. All email correspondence should then become part of the patient medical record. EMR Products exist that can automate email reminders (or sms text messages) to patx about appointments and care due (pap etc). EMR products exist that utilize a patient portal for secure correspondence fully integrated into the EMR. This allows great efficiency and complete documentation of the dialogue in the EMR. Partial solutions can be found that use third party apps to "print" to email/encrypt and pswrd protect. This serves the outgoing email but does not address incoming. There are a number of good ideas listed that request email functionality of some sort on IdeaSpace. Can Accuro customers rally to encourage fully integrated email, or better yet, a fully functional portal that facilitates email communication? Can Accuro respond to the value it would bring to their product?

Stephen McLaren
Jun 20 2016
Released

Accuro EMR / Notes

Dec 5, 2018

Admin response

We feel that having a solution for securely discussing a patient’s care would bring considerable value to the healthcare system. Historically email has been considered inherently insecure which is why we have recommended against it for communicating with patients. Through our Medeo product, providers can already safely communicate with patients using secure messaging. We are currently working towards integrating Medeo with Accuro to improve the overall workflow of using both products. We started with online booking and secure messaging is the next phase. This offering will provide Accuro users the ability to securely communicate with patients through Medeo.

The suggestion to have automated reminders is really interesting. We do currently have Accuro Appointment Reminders to remind patients about upcoming appointments, but this solution does not include other reminders.

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Lenal Petley commented

02 Jul 13:22

Most offices now (2024) have consent forms for patients to sign so they can communicate via email as patients don't want to log into a portal to get information sent. Most miss testing appointments as they don't log in to get the information sent. We have now got signed consents and are emailing patients outside of Accuro to assist our patients better which is an inconvenience to office staff and takes more time to get done.

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Richard Safranyos commented

December 28, 2023 21:55

Yup!

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David Smith commented

October 29, 2020 20:53

During the COVID-19 lockdown the transmission of lab reqs by fax has become particularly problematic here in Ontario. The labs are overwhelmed and are asking us NOT to fax, preferring email as the vehicle. BUT email is time consuming as it must be done with a number of steps. Given we have 30 to 40 requests for reqs most days, time is something we don't have. Email should be one right click in the way faxes are.

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Lynn commented

October 05, 2020 22:39

NKW's comments are on the money -- Medeo is a clunky way to have to communicate with patients and for many patients, too steep of a learning curve. Not a great option in our opinion...

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Lynn commented

August 24, 2020 22:04

It would be nice to be able to contact patients via their email from Accuro, direcly, not through an intermediary app/software like Medeo -- many patients are not tech saavy and giving them something else they have to download often leads to them declining communication this way. plus, it is an additional cost, and it seems like in 2020, this should be a core part of the Accuro EMR. Thanks

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NK W commented

April 21, 2020 20:09

Time for Optimed to rethink this.
email has almost 100% penetration to my patients. It can be encrypted and using this medium can be agreed to by the patient in advance who owns their medical records. Medeo costs money, has a learning curve and needs patient training and significant advance set up.
email's are now billable in BC under code T10007. emailing from and to Accuro would capture these records and assist in billings.

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Lori Zawadiuk commented

December 05, 2018 21:43

QHR - our patients request emails all the time with appointment information and requisitions. Currently I have to print the document from the patient's EMR and then scan it on a separate scanner to my computer and then attach it to an email from a separate program. This seems so ridiculous to me! I can fax records from the patient's EMR to the patient, but I cannot email them from the EMR? Not everybody has a fax anymore! There are some doctors offices that I can't even fax to as it will not work through Windows fax. Fax is antiquated as the other guest said!

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Guest commented

December 05, 2018 20:09

Hi QHR, using Medeo is not a solution, and certainly not user-friendly like the original idea. Please do not list this idea as complete. Providers are looking to communicate with other providers, insurance companies, patients and others. If you could figure out a way to do this, as easy as faxing, you would be revolutionizing medical communication. Fax is antiquated - there has to be a better option!

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Shelley Hughes commented

December 05, 2018 20:05

QHR Technologies Inc. offers secure Patient Messaging between a Provider/Provider Delegate and a Patient.
For more information, please refer to: https://accuroemr.com/clinic-tools/secure-patient-messaging/

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Guest commented

December 03, 2018 22:43

Is there an update for this? This was posted 2 years ago.

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Guest commented

May 05, 2017 02:37

I support a patient portal where we can safely communicate with a patient, for example advise them of test results, or the need to follow up.

Our staff waste a lot of time trying to reach patients by phone.

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