QHR Product Ideas

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Allow the patient to initiate messages, and choose recipient; allow docs/staff to reassign messages to each other.

Currently patients can only respond to messages they have already received from the doctor/staff. It would be so much more efficient and save a lot of time on the phone if patients could direct message reception. Also, sometimes patients message docs for questions that should go straight to the staff. The messaging system needs to be seamless, intuitive, and transferrable (currently it is none of the above).

  • Amy Megyesi
  • Jan 13 2023
  • Needs Review
Medeo Patient / Messaging
  • Attach files
  • Tara F commented
    01 Feb 22:01

    I 100% agree with this. I get about 15 calls a day asking me to open a message so they can send in the blood pressure reports. Having patient's being able to initiate a message to reception staff would minimize the administration calls and would allow up to deal more with in clinic patient's

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