QHR Product Ideas

The spirit of the QHR ideas portal is to collect ideas for product development consideration. QHR reserves the right to choose what is built in to the application, and it is the intention of QHR to build the software to meet the needs of the marketplace. We thank you kindly for your suggestions.

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PLEASE NOTE that the QHR Product Ideas Portal is currently being revamped and reorganized. We expect it to be fully up-to-date in Q1 of 2021. Please be patient with us as we update submissions and introduce organizational changes.

Notification when faxes do not transmit

When sending faxes, it would be great if there was a notification that appeared on the main menu, beside the "Mail" and "Tasks" notifications, to tell us how many of our faxes did not go to their recipients. At the moment, only 'failed' and 'waiting' faxes appear on that screen. It would be helpful if those that have exceeded the number of re-tries were also entered in that screen.
  • Guest
  • Jun 20 2016
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  • Adam Day commented
    26 Jun, 2017 01:07pm

    I would like to add my vote to this feature request.

    The absence of a notification or other type of visual indicator is a liability for patient care. In fact, we have witnessed this workflow breakdown in our office where a physician believes a prescription has been sent to a pharmacy when in fact the transmission failed. We learned of the failure because the patient arrived at the pharmacy, but the pharmacist had no record of the prescription. Requiring one to consult the Fax Manager to audit their faxes--especially a busy clinician or physician--does not promote an optimized digital workflow.

     

    On behalf of my office, we would be grateful if this workflow deficiency could be addressed in the near future.

  • Susan Bell commented
    22 Jun, 2017 11:50am

    Yes, this could be very serious as there is no evidence at all that a fax was sent and failed even though it appeared to go through.  This happened because we selected a contact from Accuro address book which only had a phone number listed, not a fax number.  I guess if there had been an incorrect fax number we might have been seen that it failed eventually but because there was NO fax number listed, nothing registered in the fax manager log at all!  And no evidence of what had been attempted to send.

  • Guest commented
    21 Jun, 2017 09:38pm

    We have periodically experienced a failed fax (because no fax number was listed in the address book), but not been notified of this.  So we think a fax has gone through when it hasn't.  Could there be a notification when the fax does not go through (as it didn't register in fax manager), or a pop-up to notify us that there is a missing fax number in the address book.

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