QHR Product Ideas

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Sending or reading a Healthmail message should automatically cause the patient's chart to open in the EMR.

When sending or receiving a HealthMail message, often there is work that needs to be done in the patient's chart at the same time. Since the EMR does not automatically open the chart of the HealthMail patient, the user needs to search for the patient before doing any work in the EMR chart. This adds time to the workflow, and also opens up the possibility that the user may forget to open the chart and end up doing work in the wrong patient's chart. It would make sense both from a workflow efficiency perspective, as well as an error prevention perspective, for the EMR to automatically open the chart when the user is reading or composing a HealthMail message.

  • Eric Stutz
  • May 3 2019
  • Released
Accuro EMR / Patient Messaging
  • Oct 1, 2020

    Admin response

    A feature to address this was just released, in build 2017.74.1.

    Patient Name in Message Header now Clickable, HealthMail
    The patient name in the header of a Patient Messaging, ePrescribe, or eConsult (ON) message in HealthMail is now a clickable field. Once clicked, the patient will be loaded as the global patient and take the user to the patient's EMR section. Hovering over the patient name in the HealthMail header will also display a helpful tooltip of "Load Patient."

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  • amanda latham commented
    September 22, 2020 15:06

    oh that is great news. Thank you!!

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  • Admin
    Alison Cooney commented
    September 21, 2020 17:27

    Hi Amanda,

    Development work has been completed to address this, and it will be released very soon.

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  • amanda latham commented
    September 19, 2020 00:30

    can those issues be fixed? This would be very helpful.

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  • Admin
    Alison Cooney commented
    September 18, 2020 17:40

    A change was made in 2019 to address this, but it caused latency issues, and so was reverted.

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  • Guest commented
    May 15, 2019 00:25

    So Shelley, in healthmail if I open a recipient in there it will open in Accuro but if I am looking at a patient in the Document Section or the Lab Section that patient will still not load automatically in Healthmail, correct?

    Deb

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