QHR Product Ideas
The spirit of the QHR ideas portal is to collect ideas and feedback from our users for integrations, enhancements, and new features.
We want to hear from you, and encourage you to submit, comment, and vote!
Please note that this site is not regularly monitored, and that there may be a delay in response to your submissions.
QHR reserves the right to choose what is built into the application, and it is the intention of QHR to build the software to meet the needs of the marketplace.
User Resources:
Accuro Learning Academy, our eLearning platform (reach out to Client Services for your sign-up code)
For further support, please reach out to Accuro Client Services:
1-866-729-8889
Accuro Menu > Help > Send Feedback
Interested in connecting with us for user research, or participating in user testing? You can sign-up by filling out this web form, and we will reach out to you for feedback when we're evaluating new ideas.
The spirit of the QHR ideas portal is to collect ideas and feedback from our users for integrations, enhancements, and new features.
We want to hear from you, and encourage you to submit, comment, and vote!
Please note that this site is not regularly monitored, and that there may be a delay in response to your submissions.
QHR reserves the right to choose what is built into the application, and it is the intention of QHR to build the software to meet the needs of the marketplace.
User Resources:
Accuro Learning Academy, our eLearning platform (reach out to Client Services for your sign-up code)
For further support, please reach out to Accuro Client Services:
1-866-729-8889
Accuro Menu > Help > Send Feedback
Interested in connecting with us for user research, or participating in user testing? You can sign-up by filling out this web form, and we will reach out to you for feedback when we're evaluating new ideas.
Lots to unpack here but unpack I will because there's been a lot of upvotes. Apologies for the time it's taken for someone to respond to this but that doesn't mean that no one has been reading these suggestions.
I'll start with the underlying request here - parent / child accounts are a thing for sure. It's unreasonable to expect everyone to have an email address - that goes for the young and the elderly. We have work in progress, to be released in the next few weeks (subject to change), which will work with the Medeo Patient Booking in Accuro, and mean that a parent can book for their child (or actually anyone) without the child needing an account. We've got lots of iterations planned for this too.
Secondly, we've been very much aware of the possibility of linking to the wrong patient. Our matching logic uses first name, last name and date of birth to try and match and if that fails then it's a manual linking effort. Patients who have been linked incorrectly can be unlinked with the Unlink button on the demographic screen.
Finally, Health Card Number cannot be a required field for us due to the fact that Medeo (the patient facing app) does not need the card number. Now, you'd expect that because Accuro Engage (the provider side of things) DOES use a health card number that that would suffice. But unfortunately because someone could sign up for Medeo and not have a provider using Engage there are provincial legislations in place which say that that is why Medeo cannot collect it.
Added to that as the health card is required for billing, many clinics have suggested that they don't trust the entry from the patient anyway, and want to see the card for themselves.
clearly the computer programmers have never been responsible for a child or an elderly parent, or had a shared family email address...they couldn't possibly conceive of why email addresses don't always have a 1:1 correspondence. their workaround (creating alias email addresses for children) is patently ridiculous. Even being a tech geek and MD, it was too daunting for me to set up my own children.