QHR Product Ideas

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Prompt when patient no shows for specific appt types

If there is a specific appointment type (for example "Return to Clinic" or "To Come In") for when the MD is the one requesting the patient/client to come in for something specific (like being diagnosed with something, or reviewing test results), can there be a prompt at reception when that appointment type is marked as no show?

This would be an added security measure to make sure that it is brought to someone's attention that the appointment was important and they should be phoned to reschedule. There can be legal ramifications for these types of no shows, so the added measure of a prompt would help reception staff to make sure the patient/client is phoned to be re-booked. 

  • Kaela Hilderley
  • Aug 31 2016
  • Gathering Your Feedback
Accuro EMR / Scheduling
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  • Kaela Hilderley commented
    September 02, 2016 14:06

    Thanks for the comment, Shelley! This query is something that I did in fact do to provide the MD with an idea of how many patients of his this was an issue for. It was at his request that I suggest this idea as a first line option in the case of these types of appointment being more time sensitive, versus relying on running the report after the fact.

     

    Thanks!

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  • Admin
    Shelley Hughes commented
    September 01, 2016 23:58

    Hi Kaela,

    Thank you for this great idea.  I have an alternate workflow that could potentially work for you.

    Within the Query Builder you have the ability to create a Query to find patients whom have had an Appointment of a certain Type that is marked as No Show.  You could add a second rule to this query to find patients that do not have an appointment booked within the next X amount of time.  Together this would give you a list of all patients that were a no show for specific appointment types and do not have a future appointment booked.  From this list you could mass create Tasks for the reception staff to make sure the patient is phoned to be rebooked.

    Happy to discuss this with you further to see if it would work.

    Shelley

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