QHR Product Ideas

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When declining or approving an appointment the patient also gets a text message. But the text message does not show any additional comments we have added. To see the additional comments they need to access the dashboard. It would be nice to have the whole message show up in a text.

The patient would benefit from this and wouldn't have to log into the dashboard everytime. Or if they didn't log into the dashboard they wouldn't get the rest of the information we have added.

  • Rachael Sales
  • Nov 25 2021
  • Needs Review
Medeo Provider / Online Booking
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  • Guest commented
    September 21, 2022 01:08
    Yes, this is a glaring issue. When the patient receives the declined text there's no mention of any reason nor is there a link, nor is it even mentioned that there's more info/ a message waiting for them elsewhere.
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  • Christine Oriet commented
    November 25, 2021 13:55

    Patients would definitely benefit for have more information than just declined.

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