QHR Product Ideas

The spirit of the QHR ideas portal is to collect ideas and feedback from our users for integrations, enhancements, and new features.

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health mail should pull correct provider for admin

I'm not sure how it decides who the delegate is when the admin is sending a message...it's different every day on who it picks (from my 5 drs) but is usually not correct.

  • amanda latham
  • Sep 17 2020
  • Already Exists
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  • Admin
    Alison Cooney commented
    September 21, 2020 17:02

    Thank you for clarifying, Amanda.

    I would suggest reaching out to our Client Services team, so that they can connect with you via a screenshare and observe your workflow. They may be able to make suggestions to help.

  • amanda latham commented
    September 19, 2020 00:37

    default provider doesn’t work when you work for 5 drs though. And I don’t wanna have to drop and pick from a list as I often forget which dr and have to go back and look.

  • Admin
    Alison Cooney commented
    September 18, 2020 17:15

    Hi Amanda,

    The delegate for patient messaging defaults to the Default Provider you have set in your user preferences. If there is no default provider set, Accuro follows the Global Provider rule (e.g. I put my cursor on a patient on David Doctor's schedule; I launch HealthMail and David Doctor is the choice in the delegate dropdown). You can set your default provider in your User Preferences. File > User Preferences > Defaults > Default Provider. Once set, log out and back into Accuro again.

    The provider loaded when you are delegating messages should then be populated to your assigned default provider.

    If you continue to experience issues with the expected default delegate, please contact the Service Desk at 1-866-729-8889, so that they can investigate the issue further. Thank you!