QHR Product Ideas

We are where we are with this ticket because of a larger issue with the inability to make a simple change to a patients email address in Accuro and continue sending notifications to the patients new email address when a new health mail is sent. The patient has updated their Medeo account with the new email address but Accuro and Medeo remain out of sync. The resolution to this issue is to perform a ‘Manual Medeo Patient Match’ and I’ve been told that the only way to trigger this is to send a ‘Medeo Invitation’ then once accepted this match can be found within the ‘Manage Security’ ‘Audit logs’ and searching for the manual match for the patient and doing a restore.

This activity is not possible without doing an invitation and if an invitation is sending the wrong message “Online Booking” for an office that is not participating in online booking the match will never happen. This makes Accuro and our office look like we don’t know what we are doing. This puts our patients at risk of not receiving an important message notification through Health Mail.

What I would like to understand is the hardcoding vs configurable. And is the hard coded message a message for our office or is it for all offices? It would not make sense for all clinics / offices to be using the same Medeo Invite message. So if its individual for our office why can we not get the hardcoded message changed to something more generic that covers all that Medeo can do and not so specific to Online Booking.