QHR Product Ideas

The spirit of the QHR ideas portal is to collect ideas for product development consideration. QHR reserves the right to choose what is built in to the application, and it is the intention of QHR to build the software to meet the needs of the marketplace. We thank you kindly for your suggestions.

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PLEASE NOTE that the QHR Product Ideas Portal is currently being revamped and reorganized. We expect it to be fully up-to-date in Q1 of 2021. Please be patient with us as we update submissions and introduce organizational changes.

Reply Button for Tasks Instead of New Conversation Button

Request from a user that when in their Home screen viewing their tasks, they would like a "reply" button and/or a "reply all" button rather than a "New Conversation" button. They find there are too many clicks to be able to send a reply to a task and find that they may forget to double-click on the task and select a recipient and instead just complete it by mistake. The user requested that they would like to hit "reply", type the message in and then hit "ok" and the message would be sent back to whomever sent it (individual or group) as well as removing it from their task list.
  • Lauren Gauthier
  • Jun 20 2016
  • Gathering Your Feedback
  • Attach files
  • Tara C commented
    23 Jun 06:17pm

    I would prefer to see REPLY instead if New conversation. I find it very confusing for providers and new staff....

  • Lenae W commented
    7 Jan 09:12pm

    A reply would give an option to send the conversation back to someone with notes on the task history. Much better than the task - complete - task back that our clinic does...

    16 Sep, 2020 01:10am

    I think that Mail serves a different purpose than Tasks--it is the communication within a group of HCP and should be available . I agree that mail should not have patients attached to it. Also --if a task requires clarification or a response then there should be a reply button --not a "new conversation tab with having to again choose the recipient--agree too many clicks.

  • Tara C commented
    21 Aug, 2020 07:33pm

    I find it discouraging when you the task rely comes as a message. it should automatically be a task. Too much room for loosing track of a task when it's a message because not all employees can see it.

    Messages should not link to patient's

  • Tara C commented
    15 May, 2020 09:37pm

    i find it very difficult when you send a task and they hit reply and it goes as a message. one they do that then you can't generate notes. If you reply to a task it to automatically stay as a task.

  • Admin
    Lauren Romano commented
    25 Feb, 2020 10:03pm

    A comment from one of the Merged Ideas explains how to ensure recipients are notified by task conversation replies:

    As long as you make sure that you reply to the recipient, or add recipients to the conversation, they will get a message in their inbox, linked to the task. If you drop a response onto the Task without picking a recipient, then it is just a note about the task, (like "Message Left") but will not go into anyone's inbox.

  • Guest commented
    7 Nov, 2019 08:07pm

    There should only be one system for messages within an office.

    The "Task and Mail" systems cause way too much duplication, and make it difficult to follow conversations.

  • Erin J commented
    27 May, 2019 09:37pm

    Agree! Most frustrating for us is tasks to groups of users.  One user completes the task and it is no longer available for the rest of the group.

  • Lauren Romano commented
    14 Dec, 2018 07:48pm

    Another suggestion to help reduce clicks for new conversations might be to add a default recipient for conversations. Right now, you can add default recipients for tasks and mail messages. If you could add a default recipient for conversations, this should reduce clicks and prevent a user from ever forgetting to include a recipient on the conversation reply. 

  • Guest commented
    26 Oct, 2017 04:02pm

    The other thing that makes it hard to follow a task is that it does not show up as "Unread" when it is replied to.  I often have 50+ tasks and the reply looks like it came from me and is dated the original date, so it doesn't pop to the top of the list.  It would be great if the task was bolded again.

  • Agassiz Medical Centre commented
    18 Aug, 2017 03:35pm


  • Guest commented
    16 Oct, 2016 04:14am

    Agree whole heartedly with both the above comments

  • Guest commented
    11 Jul, 2016 08:32pm

    Yes, and it would very beneficial if there was a name date and time stamp on the reply, showing when the reply was sent and by whom. Sometimes when the tasks go back and forth a few times, it can be hard to track who said what.

  • Guest commented
    5 Jul, 2016 10:15am

    This is an essential change.  It is so easy to reply to a task and forget to change the user to find that it is still in your inbox at the end of the day and you haven't seen that you forgot to readdress it.  It is intuitive that when you open a task the default will be to reply to the sender.

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