QHR Product Ideas

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updating referring physician also updates already booked appointments

Currently, when you update a Patient's Referring Physician in the patient demographics section, it does not update any of the already created appointments for that patient. Then - when you create any forms/referrals - it defaults to the old Referring Physician and it is really easy to miss this & send information to the wrong physician. It would be great if when you updated the Referring Physician in the Patients Section that it would have a prompt like "This patient has appointments booked - would you like to update the referring physician in these appointments" This change would prevent a lot of mistakes from happening.
  • Guest
  • Jun 20 2016
  • Needs Review
Accuro EMR / Patient Demographics
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  • Guest commented
    September 05, 2023 21:43

    This bug creates 2 very significant problems that require extra unnecessary MOA work, result in issues with billing, and medicolegal complications for physicians:


    Medicolegal issues with communication:

    If on the day of the visit, demographic info is updated, and staff forget to update today's bill, the consultation letter goes to the wrong physicians (referring MD or primary care provider), despite this information being updated in the correct location in the software. Then the receiving MD's office have to reply that they are not the patients physician, and everything has to be resent (wasted MOA work). this assumes the other office communicates back this is not their patient (this does not always occur in a timly fashion!).


    Billing audit issues:

    From an audit perspective, we're submitting bills with incorrect referring MD's due to this bug.


    Solution:

    There should be an "Update all future bills" button under the demographics section where you make this change, to apply it to all future bills already on the schedule going forward.

    -Scott

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  • Guest commented
    November 07, 2019 20:10

    This is very necessary.

    There is a disconnect between the physician linked to the appt, and the family/referring physician in the pt demographics.

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